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High Speed Internet
Most cable modems other than the Motorola Surfboard indicate online status with a single cable light.
If the cable light is flashing, the modem is acquiring a connection to the internet; if it is solid, the modem
is online.
If the modem is not able to connect to the internet, then the cable wall outlet may need to be adjusted.
Please call our support department to schedule a time when a Wave technician can perform this work.
If you are using a cable splitter to connect both the modem and your TV, it will affect the signal received
by the modem. You can bypass the splitter and connect the modem directly to the wall outlet, to see if
the modem can connect to the internet without using the splitter.
Once the modem is connected to the internet, connect the cable modem to your computer using either
an Ethernet cable, or USB cable.
Ethernet or USB?
Ethernet is the preferred method for connecting your computer to your
cable modem. Most newer computers have a built-in Ethernet port. It can
be found on the back of your computer and looks similar to a telephone
jack, but somewhat larger.
Should you not have an Ethernet port available, most computers have
one or more USB ports built in. Connecting to your cable modem via USB
requires specific software. Please contact a Wave Broadband service
technician at 1-866-WAVE-123 if you need help connecting via USB.
USB Port
Ethernet Port
1 Ethernet The Ethernet port provides a connection to
Ethernet-equipped computers using a cable
terminated with an RJ-45 connector.
2 USB The USB port provides a connection to
USB-equipped computers (Requires specific
software).
3 Cable The Cable port provides a connection to the
coaxial cable (coax) outlet.
4 +12VDC This connector provides power to the
cable modem.
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