Wave Broadband Manual de usuario descargar pdf (Pagina 32)

WBB.018.1014

1-866-WAVE-123 | wavebroadband.com

Troubleshooting (Continued)

Q. There are no listings in the guide, or the words “To Be Announced” appear

in the listings screens.

A. This can happen if there has been a power failure or if the set-top box was

unplugged. Make sure everything is plugged in and running. Wait 5-15

minutes for the channels and program data to load.

Q. I have a message on my screen that says “This feature is currently being

restored”. What does this mean?

A. This screen appears if you try to access a feature that is not available because

the set-top box has not received all the necessary data. This most commonly

happens following a power loss.

Q. I have a message on the screen that says “This channel should be available

shortly”. What does this mean?

This screen will appear when you tune to a channel that is currently not available. If

the channel is not available after 15-30 minutes,

call Wave Broadband at 1-866-

WAVE-123 (1-866-928-3123)

Q. What do I do if I am stuck in a screen or menu I do not understand and

want to get out?

A. You can always press the EXIT button on the remote to immediately return to

watching TV. You can also press the LAST button to back up one screen at a

time.

Q. What happens to my DVR recordings if my digital cable box temporarily

loses power?

A. All recordings that were saved prior to the power loss are preserved, as well as

future recording schedules. You miss only the recordings in progress while the

power was out.

Note: If you experience continued problems with your cable box, remote control or

interactive program guide, please contact Wave Broadband Technical Support 24 hours a

day at 1-866-WAVE-123 (1-866-928-3123), or visit wavebroadband.com.

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Wave Broadband Manual de usuario Pagina 32